Overview
Zipitiieee may support cash and/or card payments via a payment provider. Card payment features may be enabled or disabled during beta while testing is completed. This policy applies when card payments are enabled.
Tip: When contacting support, include your Trip ID and the date/time of the trip.
Automatic refunds
In typical cases, refunds are processed automatically where applicable, for example:
- A card payment was taken but no driver was found and the trip did not proceed
- A duplicate/erroneous charge is detected
- A trip is cancelled before the driver incurs meaningful costs to reach the pickup point (where system rules apply)
Refund requests and disputes
If you believe you were charged incorrectly, you can request a review by contacting support. Please include:
- Trip ID (or booking reference)
- Your registered email/phone number
- The amount and the issue (e.g., duplicate charge, wrong fare, trip did not occur)
Processing times
Once approved, refunds are submitted to the payment provider. Actual clearing times can vary depending on your bank/card issuer.
Contact support
Email: support@seffcorporation.co.za | internationalsupport@zipitiieee.com